Delete Your Voxly Account
Voxly AI Keyboard · Developer: Sarun Saji
You can delete your Voxly AI Keyboard account and its data at any time. It is free, and it does not require you to contact us.
Delete it yourself, in the app
- Open Voxly.
- Go to Settings.
- Scroll to Privacy & data.
- Tap Delete account and confirm.
Deletion happens immediately. There is no waiting period, and you are signed out as soon as it finishes.
If you no longer have the app
Email support@voxlykeys.com with the subject Account Deletion Request, sent from the Google account you signed in with, or naming that address in the message. We will complete the deletion within 30 days, and in practice within a few days.
What gets deleted
- Your account and Google sign-in credentials. You will no longer be able to sign in.
- Your credit balance. Unused credits are forfeited and cannot be restored or refunded.
- Your credit history, meaning every record of credits granted, bought, and used.
- Your name and email address, wherever we hold them.
What is kept, and why
The record that a purchase took place is kept: the amount, the number of credits, the Google Play order id, the country, and the date. Danish bookkeeping law requires accounting records to be retained for 5 years after the end of the financial year they fall in, so we cannot delete these.
Your name and email are removed from those records at the moment you delete your account, so what remains is a financial record with no personal details attached to it.
Data that was never stored in the first place
| Data | Status |
|---|---|
| Text you typed on the keyboard | Never left your device, so there is nothing to delete. The one exception is a word typed into the GIF search box, below |
| Your voice recordings | Deleted from our server as soon as the text was ready, every time |
| Text produced by transcription | Never stored |
| GIF search terms | Never logged, never written to our database and never attached to your account, so there is nothing to delete |
Settings on your phone
Your output language, keyboard theme, and other preferences are stored only on your device, never on our servers. Deleting your account in the app clears them too. If you delete by email instead, clear the app's data or uninstall it to remove them.
For anything else, see our Privacy Policy.
Sarun Saji · support@voxlykeys.com